The Deep is well catered for visitors with disabilities and additional needs. The attraction has been awarded Gold in the National Enjoy England Awards - Access for All category, 2011, and Silver in the Enjoy England Award in the Access for All Category, 2009.
The disabled entrance is located on the far left of the building, adjacent to disabled parking, and the reception desk with a low level counter is located directly ahead of this entrance. Disabled visitors are welcome to use this queue which, on busy days, is shorter than the main line.
Disabled parking is free of charge for blue badge holders.
There are wheelchairs (including electric) available to hire free of charge. We also have a variety of walking aids including rollaters. If you wish to borrow a wheelchair from The Deep you, or a member of your party, will be asked to complete a form (including your name, address and telephone number) and provide ID to be checked by our reception. You will be required to return the wheelchair at the end of your visit. Please note that these are not available to pre-book and are offered on a first come first served basis via reception.
Essential carers are admitted free of charge on a one to one basis. In some cases The Deep may ask for proof of disability and the nature of the essential care needed if this is not obvious. We do not offer free carer tickets for adults accompanying under 3s.
There are disabled toilets, with emergency call alarms, available at each level of the building. For visitors who require a larger area for changing, a first aid room is available on request.
Visually impaired visitors
For visitors with a visual impairment, braille and large print copies of The Deep guidebook are available to borrow free of charge in reception. The Deep Guiding Team is able to produce extra tactile exhibits which can be handled to enhance the visitor experience. All lifts have audio advice on floor level. Guide dogs are welcome.
Hard of hearing/disabled visitors
There is a vast amount of information within the exhibition that is purely visual in content. Visitors with hearing difficulties are also able to obtain a printed copy of The Deep audio guide from reception. Hearing assistance dogs are welcome. Induction loops can be found at reception, till points within the gift shop and also in the conference suite in the Learning Centre. Personal induction loops are also available to hire free of charge; please note that these are not available to pre-book and are offered on a first come first served basis via reception. We regularly hold quiet days when the lights in the attraction are made brighter, most of the audio noise is turned off and there are scheduled signed presentations (BSL) throughout the day.
Limited mobility and wheelchair users
The Deep is set over three levels, all of which are accessible by lift. The route around the attraction is gently sloped and accessible for wheelchair users. Visitors in large motorised wheelchairs may find that one lift (located in Deep Blue One) may be too small. Another lift, not available to the general public, can be used; please contact a guide who will accompany you on this route. There is limited seating available within the exhibition, visitors requiring regular breaks may like to borrow a rollator free of charge from reception.
Visitors who wish to discuss their requirements further should call 01482 381000 (option 3) Monday to Saturday 9am to 5pm.