We are thrilled to have received some fantastic reviews and feedback from visitors, particularly from those with additional access needs.
See what our visitors have to say about a day out at The Deep:
We came yesterday for my nieces 8th Birthday and we couldn't praise the Deep enough! Not only is it an amazing facility which clearly cares for the animals it looks after, but the staff that work there were brilliant. We required a wheelchair which they provided without hesitation and offered support throughout our visit. Leanne in particular made our experience a great one and went out of her way to get my niece a birthday treat! I would highly recommend the Deep we will definitely be coming back.
Fantastic experience and lovely staff, as a mother of an autistic child I always worry about how my daughter handles busy places to start with she started having a meltdown in the very short queue and me thinking I would be walking out with her yet again I was pleasantly surprised at being asked if everything was OK by the lady behind the counter and after explaining the situation she perfectly explained to my child what happens walking round and then told me if she struggles too much and needs a break to ask a member of staff and they will sort out a quiet place for us to go and calm down so we can then carry on looking round with this knowledge my daughter instantly calmed down and we managed to get round the whole building abet very quickly (nothing new there though) with only one hiccup which she managed to walk away from . Although we didn't need it, it was reassuring to know we had other options other than just leaving so thank you and well done for being autism friendly.
Find out more about accessibility at The Deep in our fantastic 5* reviews from visitors on Euan's Guide.