Here you will find some of the answers to questions we are regularly asked!
Q: What time are you open?
A: The Deep is open every day from 10am to 6pm (last entry at 5pm), excluding Christmas Eve and Christmas Day when we are closed.
Q: Do I need to book to visit?
A: No you don't need to book. You can either buy your tickets on the day or via our website which allows you to save 10%.
Q: Do you have a car park on site?
A: Our pay and display car parks are £3 for 6 hours 6am-6pm and £1 6pm-6am. Charges apply every day including bank holidays. Please display a valid ticket in your windscreen. Customers attending Two Rivers Restaurant or functions at The Deep are exempt from the £1 night charge. Please note The Deep does not permit leaving dogs in cars.
Q: What is your postcode for my sat nav?
A: Enter the postcode HU9 1TU. This will take you to Tower Street, the closest main road to The Deep.
Q: What is the Day Plus Pass?
A: The Day Plus Pass allows you and those with you on the day of your visit to return to The Deep free for a 12 month period (excluding certain Bank Holidays). A Day Plus Pass will be offered to you at reception when purchasing your tickets.
Q: What do I do to use my Day Plus Pass?
A: On your next visit after purchase, you will be required to give your name and postcode to match up to our system. If possible, please keep your original tickets safe and bring them with you on the day. Anyone listed on the Day Plus Pass can visit individually. Under 16's must be accompanied by an adult at all times.
Q: When can I use my Day Plus Pass?
A: Day Plus Passes cannot be used on the next five bank holidays after purchase. For example if you purchased your Day Plus Pass on 1st June 2016, you would not be able to use it on 29 August 2016, 14 April 2017, 17 April 2017, 1 May 2017 and 29 May 2017.
Q: I've lost my tickets, what can I do?
A: If possible, we would ask you to bring along the tickets from your original visit. If you have mis-placed these, please don't worry. We are able to find your Day Plus Pass details at reception if you can tell us the name, address and postcode that was given on your original visit. We are then able to check the photograph of your party to match the details. If you are unsure of these details, please call us in advance of your visit on 01482 381000. Sadly we are unable to allow free entry if these details do not match. Please note - Day Plus Passes are not transferable to anyone else.
Q: Can we use Tesco Days Out Tokens at The Deep?
A: Yes, you can then use the tokens as part payment on entry, i.e. if your family ticket is £35.00, you can use £30 worth of tokens, so you would just need to pay £5. Please note, you must exchange your Tesco Clubcard Vouchers for Days Out Tokens on the Tesco website. We cannot accept Clubcard Vouchers as payment.
Q: Can we use Tesco Days Out Tokens to book tickets online?
A: No, Tesco Days Out Tokens are only redeemable against full priced tickets. Our online tickets are already discounted.
Q: Can I eat at The Deep?
A: Yes. Our Observatory Café Castaways is open from 10am - 5.30pm, with hot meals served until 3pm. During peak times the Halfway Café snack bar is also open and we have a picnic area. The Deep is also home to the Two Rivers Restaurant which is open Thursday, Friday and Saturday evenings from 7pm. Diners are treated to a sumptuous menu, inspired by locally sourced and sustainable ingredients whilst being surrounded by some of Europe's best aquatic displays. Booking is essential by calling 01482 382883 or emailing email@example.com.
Q: How many species do you have at The Deep?
A: We house approximately 300 different species.
Q: How many animals are there at The Deep?
A: We house approximately 3,500 individual animals including our bug displays.
Q: Do the animals sleep?
A: Yes they do. All the tank lights are set to mimic the natural photo-period of dawn, day, dusk, night. This allows the animals to sleep as they would in the wild.
Q: Can I dive with the sharks?
A: No, only our own dive team is allowed into any of our tanks. This is due to our high standards around animal welfare as we strive to minimise any undue stress to the animals. All our divers are extensively trained before they are allowed to dive in the tanks.
Q: Why don't the sharks eat the other fish?
A: We ensure that our sharks are kept well fed to prevent predation of tank mates. Sharks have a relatively slow metabolism and do not need to eat every day.
Q: Do the divers ever get attacked?
A: Our divers wear special protective equipment during dive times. The animals have never intentionally injured the divers but there has been the odd nip now and again.
Q: Can we take pictures of the fish?
A: Yes you can but there is no flash photography allowed.
Q: Why can't we use flash when taking photographs at The Deep?
A: Unlike most animals fish do not have eyelids and therefore cannot close their eyes in response to any bright lights. It can be stressful and damaging to the animal. Flashes could also startle our divers and cause a potentially dangerous situation.
Q: Do you have a concessionary rates for those with additional access needs?
A: No but if a person with additional access requirements has an essential carer, their carer is admitted free of charge on a 1:1 basis. For full details on access at The Deep see the Access For All section.
Q: Can school groups visit The Deep?
A: Yes. We have an extensive learning centre suitable for children from nursery age up to Post 16. Visits currently cost £6 per pupil. To find out more, and view our list of workshops, see our School Trips section.
Q: Can I bring my dog into The Deep?
A: Only guide and assistance dogs are allowed into the exhibition. The Deep does not condone dogs being left in cars whilst parked onsite.
Q: I am organising a fund raising event, would The Deep donate something?
A: The Deep is a charity and our own work of supporting education and conservation takes priority. Therefore, we are unable to donate to the following:
- Anything which includes foreign travel
- Equipment or running costs of sports/leisure or other hobby based activities
- Publicly funded services including the NHS
- Private care homes
- Children's nurseries
- Medical treatments for individuals, whether in the UK or abroad
- Personal expenses such as tuition costs, funeral costs, holidays, weddings etc
- Events held outside of our normal catchment area
- Schools which have not visited our education centre in the last 5 years
- Events to which we have already recently donated
Should you have a charitable request outside of this list, please contact 01482 381000 or email firstname.lastname@example.org.