Here you will find some of the answers to questions we are regularly asked!
When is The Deep open?
The Deep is open every day from 10am until 6pm, except Christmas Eve and Christmas Day (24 and 25 December). The last admission into the building is at 5pm.
Do I need to book my tickets in advance?
You don’t have to book in advance, but there is a 10% discount if you buy your tickets online before you arrive. If you don’t want to buy your tickets in advance you can simply turn up and pay on the door. There are no specified dates or time-slots for visits so you can come along at a time that best suits you.
Where can I park my car when I visit?
The Deep has an on-site pay and display car park which is priced at £3 for six hours between 6am – 6pm and £1 6pm – 6am. Charges apply every day, including Bank Holidays. Please display a valid ticket in your windscreen. In the event that the car park is full there are overspill parking facilities available on the same pay and display basis. Customers dining at the Two Rivers Restaurant or attending functions at The Deep are exempt from the £1 night charge. Please note The Deep does not permit leaving dogs in cars.
What is your postcode for my sat nav?
Enter the postcode HU9 1TU. This will take you to Tower Street, the closest main road to The Deep.
What is the Day Plus Pass?
The Day Plus Pass is a FREE optional add-on to your entry ticket, which allows you and those with you on the day of your visit to return to The Deep free for a 12 month period (the Day Plus Pass is not valid on Good Friday, Easter Monday or early May Bank Holiday). Anybody who purchases a standard entry ticket (including tickets purchased online) can take up this offer at reception when collecting your tickets.
What do I do to use my Day Plus Pass?
On your next visit after purchase, you will be required to give your name and postcode to match up to our system. If possible, please keep your original tickets safe and bring them with you on the day. Under 16's must be accompanied by an adult at all times.
When can I use my Day Plus Pass?
Day Plus Passes cannot be used Good Friday, Easter Monday or Early May Bank Holiday. It can be used on all other Bank Holidays throughout the year. Please click here to find out more.
I’ve lost my Day Plus Pass ticket, what can I do?
If you have mis-placed your original ticket, don't worry. We are able to find your Day Plus Pass details on our database if you can tell us the name, address and postcode that was given on your original visit. We are then able to check the photograph to match the details. If you are unsure of these details, please call us in advance of your visit on 01482 381000. Sadly we are unable to allow free entry if these details do not match. Please note - Day Plus Passes are not transferable to anyone else.
Do you have any discounts for visitors with additional needs?
No. However if a visitor requires an essential carer The Deep will admit the carer free of charge on a 1:1 basis. For full details on access at The Deep see the Access For All section.
I need to add a carer ticket to my online booking, how do I do this?
Tickets for essential carers are issued at our reception desk on the day of your visit. Please do not try to purchase a ticket for a carer via the website.
I have a voucher code, where do I enter it if I’m buying tickets online?
At the moment our website isn’t able to accept voucher codes, these have to be redeemed in person at reception. All other tickets can still be bought online before you arrive, so you can take advantage of the 10% discount. Simply present/quote the voucher code when collecting your tickets at reception.
I bought my tickets online but wasn’t able to/ can longer come on the date that I booked for?
Yes. All of our tickets are open-ended, which means they will be valid whatever day you wish to use them on. If you would like to take advantage of the Day Plus Pass, this will begin from the date of your first visit rather than the date stated on the ticket.
I booked my tickets online but haven’t received my e-mail confirmation. What do I do?
If you have not received an e-mail with your booking reference after one hour, please call us on 01482 381000 (option 3). Occasionally bookings may fail if there is a delay in your bank authorising the transaction.
Can we use Tesco Clubcard Days Out Tokens at The Deep?
Yes. You can use tokens as part payment on entry – for example, if your adult ticket is £14.00, you can use £10 worth of tokens, so you would just need to pay £4. Please note, you must exchange your Tesco Clubcard Vouchers for Days Out Tokens on the Tesco website. We cannot accept Clubcard Vouchers as payment. For any further queries regarding Tesco Clubcard Days Out Tokens, please contact the Tesco Clubcard team. Please note we are unable to give any change from tokens.
Can we use Tesco Clubcard Days Out Tokens to book tickets online?
No. These can only be used on tickets purchased on the door. Tesco Days Out Tokens are only redeemable against full priced tickets, whereas online tickets are already discounted.
I have a Day Plus Pass, how do I get in for free during my next visit?
On your next visit after purchase, you will need to give your name and postcode to match up to our database. If possible, please keep your original ticket and bring with you on the day. Under 16's must be accompanied by an adult at all times. Please note - Day Plus Passes are not valid for use on Good Friday, Easter Monday or early May Bank Holiday.
Why do I have to pay for car parking?
Due to The Deep’s favourable location to Hull City Centre, other local tourist attractions and places of work, the local council has stated that we must levy a charge for our parking facilities.
I’ve bought my tickets online do I still need to join the main queue?
Yes. All tickets bought online require collection from reception. To do this, please join the main queue. For pre booked groups (of 20 or more paying visitors, booked at the group rate) or for those with additional access needs, please use the entrance nearest the River Humber.
When is the busiest time at The Deep?
We are usually busiest between 11am – 2pm each day. This is when queues are more likely. On days when the weather is poor, during school holidays or Bank Holiday weekends, we can become more busy. If you would prefer a quieter visit, we recommend arriving for 10am when we open or after 2.30pm. We also run quiet afternoons called Tranquil Tuesdays on the first Tuesday of the month (outside school holidays) as well as regular Quiet Days throughout the year.
Where can I found out more about access support and facilities at The Deep?
The Deep is proud to be able to offer a fantastic and accessible day out for all, further information can be found on the ‘Access for All’ section of the website. The Deep offers dedicated Quiet Day events and regular Tranquil Tuesday sessions which are ideal for those who would prefer to visit during a less-busy and more peaceful environment. Details of these events will be posted in the ‘What’s On’ section of the website.
Are there any special events happening when I visit The Deep?
The Deep runs an array of special events and activities throughout the year. To find out if there is anything happening during the time you wish to visit, please visit the ‘What’s On’ section of the website.
Is there somewhere to buy food/drinks at The Deep?
Yes. During the day Castaways café is open until 5pm serving a variety of meals, drinks and snacks. Hot food is served until 3pm. Castaways is on the third floor and you do not need an entry ticket to visit. At weekends and during busy school holiday periods the Halfway cafe is open serving a selection of sandwiches, snacks and drinks. This is on the first floor within the exhibition space, so an entry ticket is required.
Can I bring my own food to The Deep?
Yes. There are indoor and outdoor picnic areas available on a first come, first served basis. Please note that you are unable to consume your own food and drink in any other areas of The Deep.
Do you have a restaurant at The Deep?
Yes. The Deep is home to Two Rivers restaurant, situated in Endless Oceans, open Thursday, Friday and Saturday evenings (subject to private hire). Diners can enjoy delicious dishes made with locally sourced produce and wander around the displays within the restaurant area throughout the evening. Reservations can be made by calling 01482 382883 or by e-mail at firstname.lastname@example.org
How many species do you have at The Deep?
There are around 300 separate species of animal housed at The Deep.
How many animals are there at The Deep?
There are almost 3,500 fish at The Deep, and approximately 5,000 animals overall are housed here.
Do the animals go to sleep?
Yes. Lights in the exhibits are set to mimic the natural photo-period of dawn, day, dusk, night. This allows the animals to sleep as they would in the wild.
Can I dive with the sharks?
No. Only members of our own dive team are allowed into our exhibits, this is due to our high standards of animal welfare as we strive to minimise any undue stress to the animals. All our divers are extensively trained before they are allowed to dive in the tanks.
Why don’t the sharks eat the other fish?
We ensure that our sharks are kept well fed to prevent predation of tank mates. Sharks have a relatively slow metabolism and do not need to eat every day.
Do the divers ever get attacked by the animals?
Our divers wear special protective equipment during dive times. The animals have never intentionally injured the divers but there has been the odd nip now and again.
Can we take pictures of the animals on display?
Yes, please note flash photography is not permitted.
Why can’t I use my flash when taking photographs at The Deep?
Unlike most animals, fish do not have eyelids and therefore cannot close their eyes in response to any bright lights, so it can be stressful and damaging to them. Flashes could also startle our divers and cause a potentially dangerous situation.
Can school groups visit The Deep?
Yes. We have a purpose-built learning centre suitable for children from nursery age up to post 16. The cost of educational visits currently starts at £6 per pupil. For further information and to view our list of workshops, please see our School Trips section.
Can I bring my dog into The Deep?
Guide and assistance dogs are permitted into the exhibition, any other dogs are not. The Deep does not permit dogs being left in cars whilst parked onsite.
Can my child visit The Deep by themselves?
All children under the age of 16 must be accompanied by an adult at all times when visiting The Deep.
I am organising a fund raising event, would The Deep be able to donate something?
The Deep supports other charities by donating one raffle or auction prize per year in the form of a family of 4 ticket. As a charity ourselves we are unable to support causes that are outside these parameters.
The causes we support are:
- Charities from Hull
- Any school that has visited The Deep on an educational visit or sleepover within the last 5 years
- Charities whose aims are animal welfare, the conservation of the world’s oceans & rivers and the protection of UK terrestrial and aquatic species .
- Charitable events held to raise money for ex service personnel, mountain rescue, the emergency services and RNLI
We are NOT able to support the following:
- Anything which includes foreign travel
- Equipment or running costs of sports/leisure or other hobby based activities
- Publicly funded services including the NHS
- Private care homes
- Children's nurseries
- Medical treatments for individuals, whether in the UK or abroad
- Personal expenses such as tuition costs, funeral costs, holidays, weddings etc.
- Events held outside of our normal catchment area
- Schools which have not visited our Learning Centre in the past 5 years
- Events to which we have already recently donated
If you believe that your request falls into one of our supportable categories please follow these steps:
- Send an email to email@example.com
- Tell us what you are raising money for with the date of the event
- Tell us the name and postal address of the organisation (home addresses are not permitted)
Do you offer any animal encounters at The Deep?
Yes. The Deep runs 1:1 and Junior Experience Days that allow participants to handle some our smaller species, such as crabs, starfish and sea urchins. To find out more about these events please visit the Deep Experiences section of the website. All visitors have the opportunity to get hands-on with smaller animals that are native to UK shores in touchpool sessions, which run daily at half past the hour between 10.30am – 4.30pm. Due to our high standards of animal welfare we are unable to offer any close-up animal encounters with our larger animals, such as sharks and penguins.
How do I apply for a job at The Deep?
Job vacancies are advertised in the ‘Our Ethos – Working for Us’ section of the website, roles can then be applied for online or by collecting an application form in person from reception. Vacancies will also promoted on our social media channels.
Can I do work experience or volunteer at The Deep?
The Deep accepts work experience students and volunteers, subject to availability and certain criteria being met . There is more information about what we can offer and how to apply for opportunities on the ‘School Trips – Student Placements’ section of the website.
Can I have my child’s birthday party at The Deep?
The Deep is unable to host birthday parties, however we do offer some additional services that would help to make a birthday visit more special. These can be found in the ‘Deep Experiences – Birthday Visits’ section of our website.