Visitors must book a timeslot. Find out how to book with your Day Plus Pass (annual pass), as a carer and more

Do I have to book?

Yes. Whether or not you are paying or using your Day Plus Pass, we need all visitors to book via the website so we can adhere to Government guidelines in relation to social distancing and limit the number of people in the building. This will be continually reviewed as Government advice is updated. The time you book is your arrival time (or within half an hour after this time), for example if you book 10:30am, please arrive any time from 10:30am to 11am. You may need to queue for a short time on arrival so we can control numbers entering the building. There is no time limit once in the attraction, but we will have a one-way system so please don’t retrace your steps or go round the aquarium a second time.

How do I book a timeslot if I have a Day Plus Pass?

Enter the code DPP2020 in the promo code box BEFORE you select the tickets you need. Then, press submit code. Next, enter how many DPP holders will be attending. (You can also add any tickets you may be paying for too.) Our reception team will need to validate your pass on arrival so please come prepared with the name and postcode it was originally set up in. Please note, if your Day Plus Pass has expired you will need to pay for entry on arrival.

How do I book a carer ticket?

Enter the code DPP2020 in the promo code box then press ‘submit code’. Next, in the DPP holder’s box, enter how many carers are attending (one per paying visitor.) Purchase the rest of your tickets as normal below, including the visitor with a disability.

How do I book a timeslot if I am using Tesco Vouchers?

Enter the code DPP2020 in the promo code box then press ‘submit code’. Next, in the DPP holders box, enter how many people are attending, whether children, adults or seniors. You can omit under 3s. Bring the vouchers on the day and hand to our reception team. Please note, we cannot give change for Tesco vouchers but you can make up the difference with cash or card payment at reception.

How do I book a timeslot if I am using gift vouchers?

Enter the code DPP2020 in the promo code box then press ‘submit code’. Next, in the DPP holders box, enter how many people are attending, whether children, adults or seniors. You can omit under 3s. Bring the vouchers on the day and hand to our reception team. We can give change or you can make up the difference with cash or card payment.

How do I book a timeslot if I am using an unused online booking from pre-closure?

Enter the code DPP2020 in the promo code box then press ‘submit code’. Next, in the DPP holders box, enter how many people are attending, whether children, adults or seniors. You can omit under 3s. Then bring your original booking email to show at reception.

How do I book a timeslot if I am using a Yorkshire Attractions voucher or pass?

Enter the code DPP2020 in the promo code box then press ‘submit code’. Next, in the DPP holders box, enter how many people are attending, whether children, adults or seniors. You can omit under 3s. Then bring the vouchers / pass on the day and hand / show on your phone to reception. You will then need to pay at the desk with card or cash (if using vouchers).

How do I book a timeslot if I am using raffle/competition tickets?

Enter the code DPP2020 in the promo code box then press ‘submit code’. Next, in the DPP holders box, enter how many people are attending, whether children, adults or seniors. You can omit under 3s. Then bring the tickets with you on the day and enter through the main entrance. You may need to queue here so we can control numbers entering the building.

Can I book a group visit or school trip?

Please email info@thedeep.co.uk with your requirements

I bought my tickets online but wasn’t able to/can no longer come on the date I booked for?

You will need to book a timeslot online here and use the code DPP2020 promo codes. You will then need to bring your original email and reference code so we can find your payment on our system. 

I booked my tickets online but haven’t received my email confirmation. What do I do?

If you have not received an e-mail with your booking reference after one hour, please call us on 01482 381000 (option 3). Occasionally bookings may fail if there is a delay in your bank authorising the transaction.

I’m having a problem booking a timeslot online

A few things to try if you are experiencing problems when adding a timeslot to your basket:

• Try emptying your basket and starting again

• Clear your browsing history and cache in your browser

• Sometimes an error will occur if a timeslot only has one space left on it, please try a different timeslot first and if the problem persists, give us a call on 01482 381000 and we can tell you how many spaces are left within each timeslot.

Plan your visit

Opening Times

The Deep is open daily from 9am – 6pm (last entry 5pm)

Car parking is available at a cost of £3 for six hours. It can become full during school holidays – alternative car parks can be found here.

For Coronavirus Frequently Asked Questions - Please click here

Ticket Prices

Type of ticket Online On the day
Adult 13.50 15.00
Child (3 - 15) 10.57 11.75
Under 3s/Essential carers FREE FREE
Student*/Senior (60+) 12.60 14.00

* Students must provide a valid NUS card or proof of age is required for school/sixth form students

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Getting Here

Please use Tower Street or HU9 1TU when using a Sat Nav – this will take you to nearest main road to The Deep.

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