Following the Government's announcement on 26th Novemebr 2020, after the national lockdown ends on 2 December, Hull will be in Tier 3, meaning The Deep will remain closed until further notice.
I have a booking during the shut down period what shall I do?
If you would still like to visit at a later date when we reopen, you don't need to anything just yet. Keep hold of your confirmation email then, when we are reopened, you can book again using the promo code DPP2020, press submit and then enter the number of people visiting in the 'FREE' box. This will rebook your spaces without having to pay again. Alternatively if you would prefer a refund, please email firstname.lastname@example.org with your confirmation number and the surname used for the booking and we will process a refund. Please note this can take up to 5 working days depending who you bank with.
When will you reopen?
At this time we are unsure when we will be able to reopen. Hull will be placed in Tier 3 from 2 Dec, therefore venues such as The Deep must remain closed until further notice. As new updates are released by the Government we will update our website and social media so please check back.
Will you be extending Day Plus Passes?
Yes. We are extending all current, valid Day Plus Passes by the length of time you have missed out on during closure, to ensure you don’t miss out.
This will be the case for both the March-July shut down, and the November shut down.
Will you be restricting the number of visitors?
Yes. We will be restricting the number of visitors every day to ensure that our building remains safe and social distancing guidelines can be adhered to. All tickets will have to be booked online (including Day Plus Pass holders). You will be able to choose a timeslot for your arrival when you book online.
Will all of your daily activities still be on?
Our daily schedule will be amended to ensure a safe visit for everyone. To avoid crowds gathering we will be unable to present the feeds, touch pools and dive shows so these will be suspended for now. However our guiding team will be delivering talks throughout the day about our animals and the conservation work we do
Will we need to wear face coverings to visit The Deep?
As per the Government announcement on 31st July, face coverings will be mandatory within indoor attractions from 8th August. Please check current Government advice regarding exemptions and bring a face covering on your visit if you are required to wear one.
Please note: visors are not an adequate replacement for a face covering. We cannot allow entry without a face covering that is secured around the nose and mouth.
Our eco friendly face covering is available to purchase at reception or in the ‘Deep’artment Store for £12. Learn more and purchase yours prior to your visit here.
Can I wear a visor/shield instead of a covering/mask?
From gov.uk: A face visor or shield may be worn in addition to a face covering but not instead of one. This is because face visors or shields do not adequately cover the nose and mouth.
Will there be hand sanitiser?
Yes. We will have hand sanitiser stations throughout the building along the one way system.
Will the play area be open?
Unfortunately, we are unable to open the play area at this time due to Government guidelines. We have removed all play equipment so as not to upset any little ones!