Banner IT’S QUIZ TIME!

IT’S QUIZ TIME!

28th April 2020

Think you know The Deep? Well, we have created an extra special Deep quiz to test your knowledge folks! Let's see if we can find out who our biggest fan is! 

There are 20 questions in total, including some on the animals that reside with us, some geographical questions, a couple on our history and even some on our systems. We hope you enjoy doing this as much as we enjoyed making it. And don't forget, we'd love to hear how you did on our social media pages @thedeephull. Did you get 20 out of 20? 

Click here for the quiz.

Click here for the answer sheet.

Banner GOING DEEPER BEHIND THE SCENES!

GOING DEEPER BEHIND THE SCENES!

20th April 2020

Cleaning out exhibits, feeding some fish….. How hard can it really be? With a hugely reduced team at the moment, it's pretty tough! Our team of dedicated experts has been split into two shifts, ensuring that our animals continue to be cared for and the highest standards maintained, plus they also have to look after the building, ensuring that everything remains in good working order, ready to welcome our visitors back. 

The Deep has around 70 individual habitats and over 30 filtration systems to manage – the largest being Endless Oceans which holds 2.5 million litres of water -  all housing a total of around 3,000 animals, each of which has to be fed and cleaned on a daily basis.

Our Curator Ben, tells us more: "The day kicks off early in the morning when they check the filtration systems are all in working order and conduct visual checks of every animal and exhibit within the building. All of the smaller displays are cleaned inside and out, scrubbing algae and removing uneaten food. Just because we’re closed, doesn’t mean that windows can be dirty! Food preparation is up next, with breakfast being typically served to the animals before 10am.

"Record keeping remains very important in all aspects of our husbandry care. For example right now we have three juvenile zebra sharks, born at The Deep, growing in our nursery system. Theses sharks, bred as part of a well-managed European programme, are monitored closely and fed three times per day with the weight of food consumed by each shark recorded.

"To ensure each species thrives, regular water quality testing has to be carried out, analysing temperature, pH, salinity and making sure each part of the filtration systems is doing its job properly. The fish are fed up to 4 times per day, but the larger animals have to be hand fed by the divers. This job allows for accurate recording of food intake and gives the divers chance to give them a close-up MOT. These large displays also need a lot of maintenance and require a huge amount of elbow grease to keep clean.

"Our colony of Gentoo penguins are hand fed twice every day in the morning and the afternoon, with a great deal of time spent on keeping their habitat in top condition. Penguins are one of several species at The Deep that require extra attention from the team to ensure that their environment is providing everything that they need. At this time of year when the colony starts to build nests, the team make sure that the right number and size of pebbles are available for the birds to present to each other during courtship rituals."

The team here will always do whatever it takes to ensure the highest standards of welfare and care are maintained. We are proud of The Deep, and our passion for marine life will continue to shine through during this difficult time, and you can safely say, we are doing it with a smile.

As a charity, The Deep’s financial reserves are limited, so we’re asking you, our friends and supporters, to consider making a donation to help us continue this work. Every donation, large or small makes such a difference. To date, we have raised over £30,000, so we would like to say a huge thank you to everyone who has donated.

But there’s still a long way to go, and with an unknown length of closure, we still need your help. If you can help, simply click here and go to the DONATE button at the bottom of the page - you can donate via PayPal or on a credit/debit card.

Banner THE DEEP FIGHTS FOR SURVIVAL IN UK LOCKDOWN

THE DEEP FIGHTS FOR SURVIVAL IN UK LOCKDOWN

6th April 2020

The Deep is one of many zoos and aquariums fighting for survival as the UK-wide lockdown due to coronavirus continues.

The closure during our busiest months of the year, Easter in particular, is already having a major impact on finances, and despite the doors being closed to the public, essential work caring for the 3,000 animals that reside with us must continue.

As an educational charity, The Deep receives no external funding or subsidies. It is 100% reliant on self-generated income with visitor admissions making up the bulk of this.

Katy Duke, CEO at The Deep tells us more: “This is the toughest financial crisis that our industry has faced, and the unknown length of the shutdown makes it even harder. During the closure, our income has stopped but our costs haven’t. Animal care remains our top priority, but as you can imagine, this isn’t cheap. In addition to food for our animals we must continue to run life support filtration systems, maintain excellent water quality, which involves making salt water for the exhibits and extensive water testing. Veterinary care must be on hand should we need it and of course the associated utility bills must be paid.

“Our dedicated team of Aquarists are continuing to provide expert care and are working seven days a week to ensure the highest standards of animal care and welfare are maintained. Safeguarding staff is just as important, so the team has been split into two alternate shifts to reduce contact and the risk of infection.

“We have furloughed many our employees under the Government’s job retention scheme across the different departments however we cannot furlough our animal care staff, who, in the context of zoos and aquaria are our essential workers. 

Katy continues: “The next few months will be critical for us. This really is about financial survival and we will be continuing to pursue all avenues available to us including a Government backed loan. Even with furloughed staff our running costs to keep our ‘closed’ building operational is around £6,500 a day. 

“As we approach what would have been our busiest season of the year, the Easter holidays, we are asking our loyal supporters for help. If you would have visited us over this holiday period, please consider making a donation. We know it’s a difficult time for everyone, so I would like to say a heartfelt thank you to everyone who has donated so far, offered support or simply given us words of encouragement. It means so much to the team who are working so hard.

“We really hope we can survive this, and to continue to be an educational resource for our area and a strong animal conservation charity.”

If you are able to donate, any amount, large or small, simply click here and then choose the DONATE button at the bottom of the page - you can donate via PayPal or on a credit/debit card.

Banner DEEP CLOSURE

DEEP CLOSURE

17th March 2020

In line with Government guidance on COVID-19 and the recommendation to avoid gatherings and crowded places, The Deep will be closing to members of the public from 11:30pm on Friday 20 March 2020.

Katy Duke, CEO at The Deep said: “This has been a very difficult decision for us, but the safety of our customers and staff is our main priority. Please rest assured that our animals will not be impacted and will continue to be cared for by our dedicated team of experts.

“We intend for these measures to remain in place for as short a time as is necessary. This will be guided by the advice we receive from the government and Public Health England in the coming weeks.

“Sadly this does mean we have had to cancel a number of planned events and our staff are working hard to contact everyone impacted by this.

“We will be posting updates on our website and social media feeds as the situation progresses.”

FREQUENTLY ASKED QUESTIONS

How long will The Deep be closed for? 
Currently we are unable to offer a time at which we will re-open. We are following the guidelines set by the Government and Public Health England. We will be posting regular updates on our website and social media channels as the situation progresses.

Will I be able to get a refund on my ticket?
All tickets for general admission have no expiry date so can be used at any time in the future when we re-open. However, should you require a refund please call 01482 381000 (9am to 5pm Monday to Friday and 9am to 3pm Saturday) and we can arrange this for you.

Will my Day Plus Pass (annual ticket) be extended?
The Deep will be extending all current valid Day Plus Passes by the length of time in which they are closed. This will be activated on your next visit.

What will happen to my VIP experience?
At this time The Deep is looking to re-arrange all experiences to a later date (all customers with an existing booking will be contacted by telephone to arrange this). However, should you require a refund please call 01482 381000 and we can arrange this for you.

What will happen to our school trip?
We will be looking to rearrange school trips we currently have booked in to a later date.

What will happen to our sleepover?
We will be looking to rearrange upcoming sleepovers we have booked in to a later date.

What will happen to our wedding or corporate booking?
We will be looking to rearrange all upcoming private events where possible to a later date. Please call 01482 382000 if you have a query.

What will happen to the fish, penguins and sharks?
Our dedicated team of aquarists will report to work as normal to look after our animals and ensure their welfare. We will be posting updates on our social media channels so please keep an eye out for the latest news.

Banner CORONAVIRUS UPDATE

CORONAVIRUS UPDATE

15th March 2020

With regular news and updates about the current Coronavirus outbreak we wanted to let our visitors know what we are doing here at The Deep in response.

We appreciate that many people will be concerned about COVID 19 and wanted to reassure our visitors that we are keeping a close check on the situation and responding to advice being issued by official sources.

Currently we have hand sanitising stations around The Deep in both public and staff areas and are following NHS advice around handwashing and disease prevention.

The Deep team are regularly meeting and sharing information across the organisation to ensure best practice.

For further information please click here

Plan your visit

Opening Times

  • The Deep is open daily from 10am to 6pm (last entry is at 5pm).
  • Car parking is available at a cost of £3 for six hours. It can become full during school holidays – alternative car parks can be found here.

Ticket Prices

Type of ticket Online On the day
Adult £13.50 £15.00
Child (3 - 15) £10.57 £11.75
Under 3s/Essential carers FREE FREE
Student*/Senior (60+) £12.60 £14.00

* Students must provide a valid NUS card or proof of age is required for school/sixth form students

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Getting Here

Please use Tower Street or HU9 1TU when using a Sat Nav – this will take you to nearest main road to The Deep.

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