17th March 2020
In line with Government guidance on COVID-19 and the recommendation to avoid gatherings and crowded places, The Deep will be closing to members of the public from 11:30pm on Friday 20 March 2020.
Katy Duke, CEO at The Deep said: “This has been a very difficult decision for us, but the safety of our customers and staff is our main priority. Please rest assured that our animals will not be impacted and will continue to be cared for by our dedicated team of experts.
“We intend for these measures to remain in place for as short a time as is necessary. This will be guided by the advice we receive from the government and Public Health England in the coming weeks.
“Sadly this does mean we have had to cancel a number of planned events and our staff are working hard to contact everyone impacted by this.
“We will be posting updates on our website and social media feeds as the situation progresses.”
FREQUENTLY ASKED QUESTIONS
How long will The Deep be closed for?
Currently we are unable to offer a time at which we will re-open. We are following the guidelines set by the Government and Public Health England. We will be posting regular updates on our website and social media channels as the situation progresses.
Will I be able to get a refund on my ticket?
All tickets for general admission have no expiry date so can be used at any time in the future when we re-open. However, should you require a refund please call 01482 381000 (9am to 5pm Monday to Friday and 9am to 3pm Saturday) and we can arrange this for you.
Will my Day Plus Pass (annual ticket) be extended?
The Deep will be extending all current valid Day Plus Passes by the length of time in which they are closed. This will be activated on your next visit.
What will happen to my VIP experience?
At this time The Deep is looking to re-arrange all experiences to a later date (all customers with an existing booking will be contacted by telephone to arrange this). However, should you require a refund please call 01482 381000 and we can arrange this for you.
What will happen to our school trip?
We will be looking to rearrange school trips we currently have booked in to a later date.
What will happen to our sleepover?
We will be looking to rearrange upcoming sleepovers we have booked in to a later date.
What will happen to our wedding or corporate booking?
We will be looking to rearrange all upcoming private events where possible to a later date. Please call 01482 382000 if you have a query.
What will happen to the fish, penguins and sharks?
Our dedicated team of aquarists will report to work as normal to look after our animals and ensure their welfare. We will be posting updates on our social media channels so please keep an eye out for the latest news.