In line with Government guidance on COVID-19 and the recommendation to avoid gatherings and crowded places, The Deep will be closing to members of the public from 11:30pm on Friday 20 March 2020.
Katy Duke, CEO at The Deep said: “This has been a very difficult decision for us, but the safety of our customers and staff is our main priority. Please rest assured that our animals will not be impacted and will continue to be cared for by our dedicated team of experts.
“We intend for these measures to remain in place for as short a time as is necessary. This will be guided by the advice we receive from the government and Public Health England in the coming weeks.
“Sadly this does mean we have had to cancel a number of planned events and our staff are working hard to contact everyone impacted by this.
“We will be posting updates on our website and social media feeds as the situation progresses.”
FREQUENTLY ASKED QUESTIONS
How long will The Deep be closed for?
Currently we are unable to offer a time at which we will re-open. We are following the guidelines set by the Government and Public Health England. We will be posting regular updates on our website and social media channels as the situation progresses.
Will I be able to get a refund on my ticket?
All tickets for general admission have no expiry date so can be used at any time in the future when we re-open. However, should you require a refund please call 01482 381000 (9am to 5pm Monday to Friday and 9am to 3pm Saturday) and we can arrange this for you.
Will my Day Plus Pass (annual ticket) be extended?
The Deep will be extending all current valid Day Plus Passes by the length of time in which they are closed. This will be activated on your next visit.
What will happen to my VIP experience?
At this time The Deep is looking to re-arrange all experiences to a later date (all customers with an existing booking will be contacted by telephone to arrange this). However, should you require a refund please call 01482 381000 and we can arrange this for you.
What will happen to our school trip?
We will be looking to rearrange school trips we currently have booked in to a later date.
What will happen to our sleepover?
We will be looking to rearrange upcoming sleepovers we have booked in to a later date.
What will happen to our wedding or corporate booking?
We will be looking to rearrange all upcoming private events where possible to a later date. Please call 01482 382000 if you have a query.
What will happen to the fish, penguins and sharks?
Our dedicated team of aquarists will report to work as normal to look after our animals and ensure their welfare. We will be posting updates on our social media channels so please keep an eye out for the latest news.
15th March 2020
With regular news and updates about the current Coronavirus outbreak we wanted to let our visitors know what we are doing here at The Deep in response.
We appreciate that many people will be concerned about COVID 19 and wanted to reassure our visitors that we are keeping a close check on the situation and responding to advice being issued by official sources.
Currently we have hand sanitising stations around The Deep in both public and staff areas and are following NHS advice around handwashing and disease prevention.
The Deep team are regularly meeting and sharing information across the organisation to ensure best practice.
Join us every Tuesday from 3pm to 5pm for our over 60’s Silver Sharks club here at The Deep!
Silver Sharks is for people over 60 living in Hull, Yorkshire and Lincolnshire who would love to learn more about marine life. You may be a group of neighbours, a yoga class, part of a community centre, retirees from a particular organisation or linked through a medical condition. We welcome between 10 and 20 people, which can include carers to our talks delivered by our in-house Education team, which aims to encourage learning with a more hands on approach.
The afternoon will start with a talk – which can be as varied as looking at UK sharks, learning about our turtle rehabilitation work in New England or our fragile coral reefs and how we can all tackle the problem of marine plastics. We will then visit the exhibits within the attraction we have been discussing. The afternoon will also include tea and cake – always a winner! We are experienced in welcoming people with a range of disabilities so please join us if you, or those in your group, have physical or learning challenges. We will liaise with your group leader in advance about which themes you’d like to learn about. Our two in-house teachers have experience of teaching those aged from 5 to 95 so no matter what your age or ability we can ensure everyone will have a great day out.
The first Tuesday in each month during term time is Tranquil Tuesday, during this time the sounds are turned down and the Deep is really quiet. This could be a good time to book in a group who may be overwhelmed with stimulus. Later afternoons are the quietest times at The Deep as there are no school groups and no queues!
If you would like to book your place or find out more information please call us on 01482 381000.
ANIMAL BEHAVIOUR STUDY IN COLLABORATION WITH HULL UNIVERSITY STUDENTS
6th March 2020
We are delighted to welcome Marine Biology and Zoology students from the University of Hull who are working in partnership with us to complete their Behavioural Ecology module.
The second year students, will be spending time at 9 different stations around The Deep, where they will be able to observe the behaviours of species including Mudskippers, Garden eels, Clownfish, Gentoo penguins, Leaf cutter ants and Grey reef sharks.
The students will be using a number of data collection techniques including behavioural software ZooMonitor, an app developed by Lincoln Park Zoo which allows the students and our team of aquarists to record and analyse animal behaviour data, as well as a range of assessments designed by the students themselves. Observations include identifying individual’s within the displays who will be monitored on their activity levels, interactions with others and their spatial use of exhibits.
This is the 3rd year in which The Deep have worked in partnership with Hull University on this module, providing students with the opportunity to engage in a real project and exposing them to some real life research challenges.
The data collected will be analysed and presented as part of their course with Graham, our Head of Animal Care and Research assessing the student’s reports. The data willalso be used by our team to support animal welfare and husbandry decisions.