Use of Site

We authorise you to view and download the materials at this Website (“Site”) only for your personal, non-commercial use, provided that we retain all copyright and other proprietary notices contained in the original materials or any copies of the materials. For purposes of these Terms, any use of these materials on any other Site or networked computer environment for any purpose is prohibited. The materials at this Site are protected by copyright and any unauthorised use of any materials at this Site may violate copyright, trademark, and other laws. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use.

Tickets Purchased Online

Tickets bought online still require you to join the main queue and are for that specific time slot, unfortunately, if you arrive after your allocated time, we may be unable to allow you entry. Tickets allow free repeat visits for a period of 12 months (conditions and exclusions apply – see Day Plus Pass). Where too many tickets have been purchased (or where a customer may have duplicated an entire purchase in error), refunds are available. These can be processed during the office hours of Monday to Friday 9am to 4pm on 01482 381000 (option 0).

Gift Aid

Choosing to Gift Aid your admission will not cost you a penny more, but enables The Deep, a registered charity, to benefit from an additional 25p from the UK Government for every £1 of your admission.

The Deep would be very grateful if you are willing to Gift Aid your admission to support our charitable work.

If you agree to Gift Aid your admission as part of purchasing tickets online then, in making this donation, you confirm that these tickets have been purchased for you and your family and that you are a UK taxpayer and have accepted that if you pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all your donations then it would be your responsibility to pay any difference. Gift Aid declarations can be cancelled by writing to us within 30 days of purchase.

Registered Charity number 1073254.  EMIH Ltd, The Deep, HULL, HU1 4DP

Day Plus Pass

The Day Plus Pass allows you, and those with you on the day of your visit, to return to The Deep free of charge for a 12 month period at no extra cost!

On your first visit, you will be asked at reception if you wish to take up the Day Plus Pass. If you say yes, our crew will take your details and a digital photograph will be taken. There is no charge for this.

If possible, please keep your original tickets safe and bring them with you on the day, we are then able to check the photograph of your party to match the details.  If you have mis-placed these, please don't worry. 

Anyone listed on the Day Plus Pass can visit individually. On your next visit after purchase, you will be required to give your name and postcode to match up to our system.  Under 16's must be accompanied by an adult at all times. Please note, this ticket does not allow you to 'queue jump' - you must join the main queue in order to get it verified and have a new ticket printed. All visitors are required to prebook a date and timeslot including revisits. 

We are unable to allow free entry if these details do not match, Day Plus Passes are non-transferrable.

Goods purchased online or from The Deep

The Deep complies fully with the Consumer Rights Act 2015. Should you not be happy with any goods purchased from us, please get in touch. 

Experience packages each have their own terms and conditions which are clearly detailed in the particulars relating to those packages.

Modification of Terms

We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review these Terms periodically to be aware of such modifications and your continued access or use of the Site shall be deemed your conclusive acceptance of the modified terms.

Trademarks or Copyright

Trademarks used or displayed on this Site are trademarks of this Site or its affiliates or third party owners. Nothing contained on this Site is to be construed as granting, by implication or otherwise, any license or right of use of any such trademark without our prior written permission or such third party owner.

Discounts and Offers

The Deep may, from time to time offer discounts, the nature of which will be explained in the appropriate channel such as posters, leaflets, social media posts etc. Unless otherwise stated, discounted tickets do not entitle the user to the Day Plus Pass, nor do any complimentary/free tickets.

Discounted tickets may only be available to purchase for a limited time. 

Competition Terms & Conditions

By entering a Deep competition, entrants agree to be bound by these Rules

Friends of The Deep

Friends of The Deep is an installation of ocean themed supporters’ plaques which will be displayed in The Deep’s reception area. Each plaque will display the name of an individual or corporate supporter to create a large shoal of animals. 

Fundraising and donations

Unless the donor states that their donation was provided for a specified purpose, all donations made to The Deep will be utilised to further any of its charitable objectives at the discretion of the trustees.  

Plan your visit

Opening Times

The Deep is open daily from 10am – 6pm Monday - Friday and 9am - 6pm weekends & school holidays (last entry 5pm)

Car parking is available at a cost of £3 for six hours. It can become full during school holidays – alternative car parks can be found here.

For Frequently Asked Questions - Please click here

Ticket Prices

Type of ticket Online
Adult £17.75
Child (3 - 15) £14.00
Under 3s/Essential carers FREE
Student*/Senior £16.75

* Students must provide a valid NUS card or proof of age is required for school/sixth form students

Enter your address to get directions

Getting Here

Please use Tower Street or HU9 1TU when using a Sat Nav – this will take you to nearest main road to The Deep.

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