Use of Site

We authorise you to view and download the materials at this Web site (“Site”) only for your personal, non-commercial use, provided that we retain all copyright and other proprietary notices contained in the original materials or any copies of the materials. For purposes of these Terms, any use of these materials on any other Web site or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorised use of any materials at this Site may violate copyright, trademark, and other laws. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use.

Tickets Purchased Online

Tickets bought online still require you to join the main queue and are for that specific time slot, unfortunately, if you arrive after your allocated time, we may be unable to allow you entry. Tickets allow free repeat visits for a period of 12 months (conditions and exclusions apply – see Day Plus Pass). As part of the ticket purchasing process, you decide on what date you would like your 12 month pass to start.  Where too many tickets have been purchased (or where a customer may have duplicated an entire purchase in error), refunds are available. These can be processed during the office hours of Monday to Friday 9.30am to 4.30pm on 01482 381000 (option 0).

Gift Aid

Choosing to Gift Aid your admission will not cost you a penny more, but would enable The Deep, a registered charity, to benefit from an additional 25p from the UK Government for every £1 of your admission.

The Deep would be very grateful if you are willing to Gift Aid your admission as it would help support our charitable work.

If you agree to Gift Aid your admission as part of purchasing tickets online then, in making this donation, you confirm that these tickets have been purchased for you and your family and that you are a UK taxpayer and have accepted that if you pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all your donations then it would be your responsibility to pay any difference. Gift Aid declarations can be cancelled by writing to us within 30 days of purchase.

Registered Charity number 1073254.  EMIH Ltd, The Deep, HULL, HU1 4DP

Day Plus Pass

The Day Plus Pass allows you, and those with you on the day of your visit, to return to The Deep free of charge for a 12 month period at no extra cost!

The way in which the Day Plus Pass is administered has changed. The system is now fully electronic and your details will be stored on our database. If you still have a paper Day Plus Pass, this has now expired. 

On your first visit, you will be asked at reception if you wish to take up the Day Plus Pass. If you say yes, our team will take your details and a photograph will be taken. There is no charge for this.

On your next visit after purchase, you will be required to give your name and postcode to match up to our system. If possible, please keep your original tickets safe and bring them with you on the day. Anyone listed on the Day Plus Pass can visit individually. Under 16's must be accompanied by an adult at all times. Please note, this ticket does not allow you to 'queue jump' - you must join the main queue in order to get it verified. 

If possible, we would ask you to bring along the tickets from your original visit. If you have mis-placed these, please don't worry. We are able to find your Day Plus Pass details at reception if you can tell us the name, address and postcode that was given on your original visit. We are then able to check the photograph of your party to match the details. 

If you are unsure of these details, please call us in advance of your visit on 01482 381000. Sadly we are unable to allow free entry if these details do not match.

Goods purchased online or from The Deep

The Deep complies fully with the Consumer Rights Act 2015. Should you not be happy with any goods purchased from us, please get in touch. 

If you have booked any of The Deep's experience products (including Junior Keeper Day, 1:1 Experience, Proposal or Dive sign), and cancel these with less than one month's notice, we are unable to offer a refund. For Sleepovers, we require more than six week's notice for cancellation. After this time, it is at our discretion to allow you to move to another date, subject to availability.

Modification of Terms

We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review these Terms periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified terms.

Trademarks or Copyright

Trademarks used or displayed on this site are trademarks of this site or its affiliates or third party owners. Nothing contained on this site is to be construed as granting, by implication or otherwise, any license or right of use of any such trademark without our prior written permission or such third party owner.

Discounts and offers

The Deep may, from time to time offer discounts, the nature of which will be explained in the appropriate channel such as posters, leaflets, social media posts etc. Unless otherwise stated, discounted tickets do not entitle the user to the Day Plus Pass, nor do any complimentary/free tickets.

Discounted tickets may only be available to purchase for a limited time. 

Competition terms and conditions

By entering a Deep competition, entrants agree to be bound by these Rules

Friends of The Deep

Friends of The Deep is an installation of ocean themed supporters’ plaques which will be displayed in The Deep’s reception area. Each plaque will display the name of an individual or corporate supporter to create a large shoal  of animals. 

Fundraising and donations

Unless the donor states that their donation was provided for a specified purpose, all donations made to The Deep will be utilised to further any of its charitable objectives at the discretion of the trustees.  

Plan your visit

Opening Times

The Deep is open daily from 10am – 6pm Monday - Friday and 9am - 6pm weekends & school holidays (last entry 5pm)

Car parking is available at a cost of £3 for six hours. It can become full during school holidays – alternative car parks can be found here.

For COVID-19 Frequently Asked Questions - Please click here

Ticket Prices

Type of ticket Online
Adult £16.50
Child (3 - 15) £13.00
Under 3s/Essential carers FREE
Student*/Senior £15.50

* Students must provide a valid NUS card or proof of age is required for school/sixth form students

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Getting Here

Please use Tower Street or HU9 1TU when using a Sat Nav – this will take you to nearest main road to The Deep.

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