Use of Site

We authorise you to view and download the materials at this Web site (“Site”) only for your personal, non-commercial use, provided that we retain all copyright and other proprietary notices contained in the original materials or any copies of the materials. For purposes of these Terms, any use of these materials on any other Web site or networked computer environment for any purpose is prohibited. The materials at this Site are copyrighted and any unauthorised use of any materials at this Site may violate copyright, trademark, and other laws. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use.

Tickets Purchased Online

Tickets bought online still require you to join the main queue and only become active 1 hour after purchase.  Tickets allow free repeat visits for a period of 12 months (conditions and exclusions apply – see Day Plus Pass). As part of the ticket purchasing process, you decide on what date you would like your 12 month pass to start.  Where too many tickets have been purchased (or where a customer may have duplicated an entire purchase in error), refunds are available. These can be processed by the finance department during the office hours of Monday to Friday 9.30am to 4.30pm on 01482 381000 (option 6).

Gift Aid

Choosing to Gift Aid your admission will not cost you a penny more, but would enable The Deep, a registered charity, to benefit from an additional 25p from the UK Government for every £1 of your admission.

The Deep would be very grateful if you are willing to Gift Aid your admission as it would help support our charitable work.

If you agree to Gift Aid your admission as part of purchasing tickets online then, in making this donation, you confirm that these tickets have been purchased for you and your family and that you are a UK taxpayer and have accepted that if you pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all your donations then it would be your responsibility to pay any difference. Gift Aid declarations can be cancelled by writing to us within 30 days of purchase.

Registered Charity number 1073254.  EMIH Ltd, The Deep, HULL, HU1 4DP

Day Plus Pass

The Day Plus Pass allows you, and those with you on the day of your visit, to return to The Deep free of charge for a 12 month period at no extra cost!

The way in which the Day Plus Pass is administered has changed. The system is now fully electronic and your details will be stored on our database. If you still have a paper Day Plus Pass, this has now expired. 

On your first visit, you will be asked at reception if you wish to take up the Day Plus Pass. If you say yes, our team will take your details and a photograph will be taken. There is no charge for this.

On your next visit after purchase, you will be required to give your name and postcode to match up to our system. If possible, please keep your original tickets safe and bring them with you on the day. Anyone listed on the Day Plus Pass can visit individually. Under 16's must be accompanied by an adult at all times. Please note, this ticket does not allow you to 'queue jump' - you must join the main queue in order to get it verified. 

If possible, we would ask you to bring along the tickets from your original visit. If you have mis-placed these, please don't worry. We are able to find your Day Plus Pass details at reception if you can tell us the name, address and postcode that was given on your original visit. We are then able to check the photograph of your party to match the details. 

If you are unsure of these details, please call us in advance of your visit on 01482 381000. Sadly we are unable to allow free entry if these details do not match.

Goods purchased online or from The Deep

The Deep complies fully with the Consumer Rights Act 2015. Should you not be happy with any goods purchased from us, please get in touch. 

Modification of Terms

We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms. You agree to review these Terms periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified terms.

Trademarks or Copyright

Trademarks used or displayed on this site are trademarks of this site or its affiliates or third party owners. Nothing contained on this site is to be construed as granting, by implication or otherwise, any license or right of use of any such trademark without our prior written permission or such third party owner.

Discounts and offers

The Deep may, from time to time offer discounts, the nature of which will be explained in the appropriate channel such as posters, leaflets, social media posts etc. Unless otherwise stated, discounted tickets do entitle the user to the Day Plus Pass. Any complimentary/free tickets do not. Discounted tickets may only be available to purchase for a limited time. 

ONE CHILD GOES FREE WITH TWO PAYING ADULTS OFFER - This voucher can be used against individual tickets and family tickets. The free child is not eligible for the Day Plus Pass scheme, all other members of the party are eligible. 

Competition terms and conditions

By entering a Deep competition, entrants agree to be bound by these Rules

Plan your visit

Opening Times

  • Open daily from 10am until 6pm
  • Last admission is at 5pm, although we recommended you to arrive no later than 4pm
  • We are closed on Christmas Eve & Christmas Day
  • The Deep’s peak times are between 11am – 2pm, should you prefer a quieter environment please visit outside these times.
  • Car parking is available at a cost of £3 for six hours

The Deep Tower Street, Hull, HU1 4DP

01482 381000 Any questions?

SAT NAV (HU9 1TU) this will take you to Tower Street, Hull, the nearest main road to The Deep.

Ticket Prices

Type of ticket Online On the day
Adult £11.25 £12.50
Child (aged 3 to 15) £9.45 £10.50
Children under 3 FREE FREE
Student* £10.35 £11.50
Senior (60+) £10.35 £11.50
Family of 4 (max 2 adults) £36.90 £41.00
Family of 5 (max 2 adults) £44.55 £49.50
Essential carer FREE FREE

* in full time education, valid NUS, University card or proof of age is required for school and Sixth form students.

Enter your address to get directions

Public transport information

Safety Update

The Deep takes the safety and security of its staff and visitors seriously and continue to work with Counter Terrorism Police Officers to review security regimes on a regular basis. Whilst the details of such plans cannot be shared we have in place measures to respond to changes in the threat levels for international terrorism. In light of recent events the security within the building and external spaces has been reviewed.

As per Government guidelines more information on how to play your part can be found on line.

https://www.gov.uk/government/publications/stay-safe-film https://www.mi5.gov.uk/what-you-can-do

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