Please navigate to the relevant section below to find answers to our Frequently Asked Questions.
Our friendly Crew are also always on hand throughout the aquarium and are happy to help.
General
When are you open?
The Deep is open 10am-6pm (last entry 5pm) every day, except from the 24th and 25th December.
What are your ticket prices?
Our ticket prices can be found here.
All our standard paid admission tickets are an Annual Pass, which includes unlimited free return visits for a full 12 months.
What happens if I have lost my Annual Pass ticket?
Please don’t worry, we do not need to see the original ticket. On your next visit, please provide your name and postcode to our Reception team, who will then be able to locate your pass on our system and print new tickets.
How long does it take to look around?
Visitors on average spend between 1 ½ to 2 hours going around the aquarium. Once you are inside the building, you can spend as much time as you like with us until the building closes at 6pm.
What if I am no longer able to visit The Deep?
Our tickets are non-refundable. However, we are happy to transfer your tickets to a new date and timeslot. Your booking is held in our system and your Annual Pass(es) will not be activated until you make your first physical visit to us.
Please email your request to info@thedeep.co.uk and our team will be able to help.
When are your quiet and busy times?
We are quieter during term-time weekdays. As the building does not close until 6pm, there is plenty of time to enjoy the aquarium.
The Deep can be very busy on weekends, school holidays and bank holidays. We also tend to be busier when it is raining.
Can I bring my pet?
Due to the busy nature of the aquarium, we are not able to allow access for pets.
We do not permit leaving dogs in cars.
Only Assistance & Emotional Support Dogs are allowed into the building.
Do you have any bag storage?
Unfortunately, we cannot look after any items of luggage or prams. Please only bring what you can carry around with you.
You are welcome to pop in and out of the aquarium to collect items such as picnic bags or prams from your car.
Booking
Do I need to book?
For visits during the week at term-time, you don’t need to pre-book.
If you are visiting on a weekend, bank holiday or during school holidays, we would highly recommend pre-booking to secure your entry.
What happens if I am running later or earlier than my booked timeslot?
We ask everyone to try and keep as close to their booked timeslot as possible. This helps control the flow and number of people throughout the aquarium, particularly during peak times.
Visitors have a 30-minute window in which to arrive. For example, if you booked the 11am timeslot, you could arrive anywhere between 11am and 11:30am.
If you are running later than this, please do not worry. Just arrive safely and we will honour your booking.
How do I book if I already have an Annual Pass?
Please use the Existing Annual Pass Holders link to book your next free return visit.
How do I book a free Essential Carer ticket?
Essential Carers are free and do not need to be pre-booked.
Please ensure you bring along proof on the day of your visit just in case of any random spot checks.
How do I book using gift vouchers or Tesco clubcard vouchers?
At this time, please just turn up with your vouchers to be scanned at the Reception desk when you arrive, don't worry about pre-booking.
How do I book an under 3?
Under 3’s are free and do not need to be pre-booked.
What if I am having trouble booking tickets online?
During peak times such as school holidays and weekends, timeslots can become sold out or have insufficient spaces for you to book onto.
Please try selecting a different timeslot that has availability.
What if I would like to pay using cash for my tickets?
Payment in cash can be taken at the Reception desk when you arrive for your visit.
What is Gift Aid?
Choosing to Gift Aid your admission will not cost you a penny more, but enables The Deep, a registered charity, to benefit from an additional 25p from the UK Government for every £1 of your admission.
The Deep would be very grateful if you are willing to Gift Aid your admission to support our charitable work.
If you agree to Gift Aid your admission as part of purchasing tickets online then, in making this donation, you confirm that these tickets have been purchased for you and your family and that you are a UK taxpayer and have accepted that if you pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on all your donations then it would be your responsibility to pay any difference. Gift Aid declarations can be cancelled by writing to us within 30 days of purchase.
Registered Charity number 1073254. EMIH Ltd, The Deep, HULL, HU1 4DP
Do I have to submit a photo online with my booking?
All our standard admission tickets are an Annual Pass and a photograph is used to help identify you. Submitting a photo online in advance of your visit is optional and can be bypassed. Only fields marked with an Asterisk are required to be filled out online with your booking.
When you arrive to us, our Reception team can then take a photo of you instead at the desk.
Parking
Do you have an onsite car park?
Yes, we have a main car park outside the building. There are also several overflow car parks which are located off the roundabout next to our building.
During peak times, these may become full. Take a look at our parking map for nearby alternatives.
Do you have accessible parking bays?
Yes, we have 10 accessible parking bays closest to our Accessible entrance. Please display your blue badge in any parking bay for free parking.
Is there a charge for car parking?
Yes, payment for parking is required on arrival and is £4.50 for 5 hours, £2 from 6pm to 6am. Our car park machines take coins and card, or you can also pay at the Reception desk.
Do you have electric chargers?
Yes. We offer 2 electric car charging points for our customers during our opening hours (10am - 6pm). After this time, they are switched off.
This 7kW charging facility is available for £2.50 per hour, for a maximum of 5 hours. Please visit The Deep shop to purchase charging time. A member of The Deep Crew will then come and activate the charger for you.
Car Parking charges apply (and can be purchased when buying charging time).
Please use this facility is accordance with your vehicle’s safety and operating procedures (and at your own risk).
Accessibility
Can I bring my Assistance/Emotional Support Dog?
Assistance Dogs and Emotional Support Dogs are welcome at The Deep.
Please note, if you are bringing an Emotional Support Animal on your visit, you will be asked to fill out a short form on arrival.
Do you have mobility tools to hire?
We are pleased to be able to offer use of the following mobility aids during your visit free of charge:
- Electric scooters (3) - please note, these cannot be pre-booked and are available on a first come, first served basis.
- Wheelchairs (7)
- Walking aids (4) - 2 rollators with seats and 2 tri-walkers
To pre-book selected wheelchairs or walking aids, please email info@thedeep.co.uk or call 01482 381000 (Monday to Friday 9am to 5pm, Saturday and Sunday 9am to 1pm).
Do you have sensory packs?
Sensory packs are available to borrow from our reception team. These contain ear defenders, crayons, a picture to colour in, a viewfinder, a small sensory toy, a printed social story, some PEC cards, a red/green card, a map of the attraction, sunglasses and two sand timers. All are popped into a canvas bag, which we ask you to return to reception at the end of your visit.
Do you have a quiet space?
Should you need a quiet space during your visit for prayer, breastfeeding or any other reason, please just ask a member of Crew who can take you to an appropriate quiet area or room.
What if I struggle with queuing?
Our accessible entrance is located nearest to the Humber estuary, close to the accessible parking bays and there is generally a shorter queue at this entrance. This entrance is welcome to anyone who needs to use it.
Please note that, although we make every attempt to keep queues to a minimum, there will be a queuing system on busy days such as weekends and school holidays.
Do you have accessible toilets and a Changing Places Facility?
Yes, we have accessible toilets located on every floor of the building and a Changing Places Facility (accessible by RADAR key) on the ground floor.