Jobs

Current Vacancies

Receptionists

JOB SUMMARY:

The Deep requires Receptionists to sell tickets and merchandise to visitors of the attraction efficiently, with exceptionally high levels of customer service, whilst maximising the take up of the Annual Pass scheme.

REPORTS TO:

Reception Manager

RATE OF PAY:

£11.70/hour

CONTRACTS:

Contract 1:

13 hours per week, being 2 x 6.5 hour shifts normally between 10am and 5pm every Monday and Wednesday.

Contract 2:

13 hours per week, being 2 x 6.5 hour shifts normally between 10am and 5pm every Thursday and Friday.

Contract 3:

19.5 hours per week, being 3 x 6.5 hour shifts normally between 10am and 5pm every Saturday, Sunday and Monday.

For all contracts, occasional earlier starts and later finishes can be expected to respond to events within the attraction. Additional hours may be available (particularly during peak holiday, weekend and bank holiday periods including the Christmas and New Year period).

These are all permanent contracts.

Please state clearly in your online job application under the Personal Statement section which contract (or contracts) you are interested in and your general availability to work.

JOB DESCRIPTION:

Operate PC-based ticketing machines and tills for the sale of entrance tickets and merchandise from the front-of-house ticketing points or shop/retail area.
Process customer payments in all relevant forms (eg credit/debit cards, vouchers, cash).
Greet all visitors to The Deep and ascertain their requirements.
Maximise take up of the Annual Pass scheme by visitors by explaining annual pass ticketing, Gift Aid.
Carry out related administration of the Annual Pass scheme, including typing customer details into ticketing system.
Maximise additional sales or event promotion.
Carry out cashing-up and produce end-of-day reports.
Maintain a high level of service to customers, communicating general information about their visit to The Deep and the City of Hull.
Liaise with managers/supervisors in order to handle ticket sales/reception services for pre-booked groups, contractors and other visitors to The Deep.
Operate internal communications systems within The Deep to relay information to colleagues. This may include 2-way radios, tannoy system, internal telephones and mobile phones.
Liaise with colleagues to ensure efficient and safe customer flow through the foyer and Visitor Attraction, assisting with the management of queues, car parking and fire evacuations.
Ensure a clean, tidy and efficient reception, foyer and car park area.
Attend to lost property and left luggage.

PERSON SPECIFICATION: ESSENTIAL

Excellent interpersonal and verbal communication skills, able to deliver complex information quickly and efficiently whilst maintaining first class service.
Proven ability to work effectively in a busy and challenging customer-facing environment, with a high awareness of the need for excellent customer service.
Previous experience of dealing face to face with a wide range of customers and meeting their individual needs.
Accurate, efficient keyboard skills.
Ability to work calmly and efficiently under pressure.
Experience in over-the-counter sales, cash-handling, and sales processing.
Excellent level of numeracy.
Good administrative skills and attention to detail.
Confidence, assertiveness and self-motivation.
Flexibility with regard to hours of work in response to customer demand.
Confidence in working within a high-tech environment.
Enthusiasm for The Deep as a major visitor attraction.

PERSON SPECIFICATION: DESIRABLE

Reception/customer service desk experience.
One-to-one sales experience.
Appreciation of the tourism industry, especially in the City of Hull, and the needs of visitors/tourists.

TO APPLY:

Please complete our online Receptionist Job Application Form and Equality & Diversity Form to apply.

If you are interested in a different job at The Deep (e.g. Retail Assistant) a separate application form must be completed accordingly.

Applications must be received by 9am on Wednesday 25th September 2024, with interviews held shortly thereafter. We will be in touch via email to confirm whether your application has been successful.

If you require an alternative method of application due to access needs, please email info@thedeep.co.uk.

Retail Assistant

JOB SUMMARY:

The role of the Retail Assistants is to display and sell merchandise to visitors of The Deep efficiently, within the Deep-Artment Store, with high levels of customer service.

REPORTS TO:

Retail Manager/Retail Assistant

RATE OF PAY:

£11.44/hour

CONTRACT:

One 6 hour shift per week normally between 12pm and 6.30pm every Sunday. Occasional earlier starts and later finishes can be expected to respond to events within the attraction. Additional hours may be available (particularly during peak holiday, stocktake, weekend and bank holiday periods including the Christmas and New Year period) and would be paid at your normal hourly rate. This is a permanent contract.

JOB DESCRIPTION:

Effective and accurate cash handling, in line with company procedures.
Effective and accurate till operation.
Provide first class customer service.
Pro-active customer interaction to upsell products and promote The Deep.
Day-to-day housekeeping to ensure a clean, tidy and safe retail area.
Answer queries about The Deep, along with other tourist information (directions, advice, etc).
Taking deliveries, including checking and storage of consignments.
Stock arrangement, using visual merchandising to maximise sales, as directed by the Retail Manager and Supervisor.
In conjunction with Retail Manager, ensure first class security, dealing with incidents appropriately, as per company policy, to minimise incidents of actual or attempted shoplifting.
Any other tasks and projects identified by the Retail Manager or their nominated representative.

PERSON SPECIFICATION: ESSENTIAL

Good numeracy skills for cash handling, till operation and end-of-day calculations.
Ability to provide excellent customer service, with fantastic interpersonal skills, showing an understanding of customers’ needs.
Enthusiasm for The Deep, for Hull, and for working in a retail/leisure and tourism environment.
Awareness of good Health & Safety practices and ability to manual handle safely (with correct guidance and equipment) e.g. boxes of stock.
Attention to detail with a neat and tidy approach to work.
Excellent personal presentation, smart appearance, polite and courteous.
Reliable, with a responsible attitude towards work.

PERSON SPECIFICATION: DESIRABLE

Experience of working within a retail, catering or other hospitality/front of house customer service environment.
Recognised relevant training and/or experience showing a commitment to working within retail and/or the leisure and tourism industry.
Knowledge of the local area to be able to answer tourists’ queries.
Cash handling experience.
Proven customer service skills/customer service training.
Till operation skills.
Undergone recognised training in manual handling.