Welcome to The Deep, Hull’s award winning aquarium, offering a great family day out for visitors with access or additional needs.
Home to a whopping 5,000 animals including Green sawfish, spectacular sharks, rays, turtles and a colony of Gentoo penguins. We aim to deliver excellent service to all visitors and continually strive to improve and provide a quality experience for all. We are committed to accessibility for all visitors, we are continually updating and adding to our wide range of tools and information to ensure an accessible family day out.
The Deep was named Runner Up in the Visit England Inclusive Tourism Award 2017. It has also been awarded Gold in the National Enjoy England Awards - Access for All category 2011, and Silver in the Enjoy England Award in the Access for All Category, 2009.
Access Statement
We are proud to be able to offer a fantastic and accessible day out for all. To help you plan your visit to The Deep view our Access Guide.
Should you need any further information or assistance with planning your visit to The Deep please email access@thedeep.co.uk or call 01482 381000 Monday to Saturday between 9am and 5pm.
The Deep's Social Story
Download your copy of The Deep's Social Story 'A day at The Deep: preparing for your visit' here, a helpful tool for families with additional needs to more effectively plan their day and make the most of their visit.
If you are a teacher planning a school visit to The Deep why not download 'A day at The Deep: preparing for your school's visit' which is great for those students who might need a little extra help!
Changing Places Facility
The Deep has a Changing Places facility. Providing anyone with additional needs and their carers with additional space and equipment..
The room includes:
- Adjustable bench
- Hoist
- Adjustable basin and mirror
- Centrally placed toilet
- Portable privacy screen
The Changing Places facility is open to any who need it, not just those visiting The Deep and can be found on the Ground Floor near the lifts. It can be accessed using a radar key, which our reception staff can provide if you don't have your own.
We thank the Sir James Reckitt charity for their contribution towards this wonderful new facility.
For further information on our Changing Places facility see our Access Guide.
Mobility Aids
We are pleased to be able to offer complimentary use of the following mobility aids during your visit:
- Electric scooters (2) - please note, these cannot be pre-booked and are available on a first come, first served basis
- Wheelchairs (7)
- Walking aids (4) - 2 rollators with seats and 2 tri-walkers
To pre-book selected wheelchairs or walking aids please email access@thedeep.co.uk or call 01482 381000.
Quiet Space
Should you need a quiet space for prayer, breast feeding etc. please ask a member of staff who can take you to an appropriate quiet area/room.
Queueing
There is an accessibility and groups entrance nearest to the Humber, there is generally a shorter queue at this entrance. Anyone who needs to can use the accessible entrance.
Please note that, although we make every attempt to keep queues to a minimum, there will be a queuing system on busy days (including weekends and school holidays). The Deep tends to be busier when it is raining. We strongly recommend visitors arrive at The Deep at 10am when we open or after 2pm to avoid the crowds. On average our visitors spend between 2 and 3 hours at The Deep. As we do not close until 6pm, there is plenty of time to enjoy the attraction in the afternoon.
Virtual Tour
The Deep's virtual tour takes you around the attraction, from the Awakening Seas right through to the Kingdom of Ice. Use the arrows within it to navigate around and investigate the building further.
